FACS Privacy Policy, effective January 1, 2013

 Field Automated Communication Systems, LLC. (“FACS” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), and individuals who register to use the Services as defined below (“Users”). This Privacy Statement describes FACS’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by FACS (the “Services”).


1. Web sites

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including http://www.facsware.com; (“FACS’s Web sites”, “the Company’s Web sites” and “Client Web Portals”).

The Company’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Information collected

When expressing an interest in obtaining information about the Services or registering to use the Services, FACS requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, FACS may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). FACS may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Users are referred to collectively as “Data About FACS Users”.

As you navigate the Company’s Web sites, FACS may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).


  1. Use of information collected

The Company uses Data About FACS Users to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Data About FACS Users for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.

FACS uses credit card information solely to check the financial qualifications and collect payment from prospective Users.

FACS uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About FACS Users to provide personalized information about the Company.


4. Web Site Navigational Information Cookies, Web Beacons and IP Addresses

FACS uses commonly used information gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be used on the Company’s Web site and how this information may be used.

FACS uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, FACS servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to FACS, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” form), you remain anonymous to the Company.

FACS may use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

The following sets out how FACS uses different categories of cookies and your options for managing cookies’ settings:

Type of Cookies Description Managing Settings
Required cookies Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using FACS Services.

If you have chosen to identify yourself to FACS, the Company uses cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests.

Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.
Performance cookies These cookies collect information about how Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs.

From time-to-time, FACS engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.

To learn how to opt out of performance cookies using your browser settings click here.

To learn how to manage privacy and storage settings for Flash cookies click here.

Functionality cookies Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features.  These cookies also enable you to optimize your use of FACS’s Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

FACS may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our Web sites to personalize your visit.

To learn how to opt out of functionality cookies using your browser settings click here. Note that opting out may impact the functionality you receive when visiting FACS.

To learn how to manage privacy and storage settings for Flash cookies click here.

Targeting or Advertising cookies From time-to-time, FACS engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.  FACS sometimes uses cookies delivered by third parties to track the performance of Company advertisements.  For example, these cookies remember which browsers have visited the Company’s Web sites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. To learn more about these and other advertising networks and their opt out instructions, click here and here.

To learn how to manage privacy and storage settings for Flash cookies click here.


Web Beacons
FACS may use Web beacons alone or in conjunction with cookies to compile information about Users’ and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, FACS may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites.

 IP Addresses
When you visit FACS’s Web sites, the Company may collect your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, FACS may use your IP addresses to monitor the regions from which Users and Visitors navigate the Company’s Web sites.

FACS also may collect IP addresses from Users when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.


5. Public forums and user testimonials

FACS may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. FACS is not responsible for the personal information you choose to submit in these forums.

FACS posts a list of Users and testimonials on the Company’s Web sites that contain information such as User names and titles. FACS obtains the consent of each User prior to posting any information on such a list or posting testimonials.


6. Sharing of information collected Service Providers

FACS may share Data about FACS Users with the Company’s contracted service providers so that these service providers can provide services on our behalf. FACS may also share Data about FACS Users with the Company’s service providers to ensure the quality of information provided. Unless described in this Privacy Statement, FACS does not share, sell, rent, or trade any information with third parties for their promotional purposes.

 Business Partners
From time to time, FACS may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from FACS, the Company may share Data about FACS Users collected in connection with your purchase or expression of interest with our joint promotion partner(s). FACS does not control our business partners’ use of the Data about FACS Users we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.

FACS uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Compelled Disclosure
FACS reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

7. Communications preferences

FACS offers Visitors and Users who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to support@facsware.com. Users cannot opt out of receiving transactional emails related to their account with FACS or the Services.


8. Correcting and updating your information

Users may update or change their registration information by editing their System Administrator record. To update a System Administrator record, please login to your portal access with your FACS username and password and click “Admin.” To update Billing Information please email support@facsware.com or call +1 (888) 744-1377. To discontinue your account and to have information you maintained in the Services returned to you, please email support@facsware.com or call +1 (888) 744-1377.  Requests to access, change, or delete your information will be handled within 30 days.

9. User Data

FACS Users may electronically submit data or information to the Services for hosting and processing purposes (“User Data”). FACS will not review, share, distribute, or reference any such User Data except as provided in the FACS Master Subscription Agreement, or as may be required by law. In accordance with the FACS Master Subscription Agreement, FACS may access User Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a User’s request in connection with customer support matters, or as may be required by law.

10. Security

FACS uses security measures to protect User Data from unauthorized access and maintain data accuracy. When the Services are accessed using Internet Explorer version 11.0 or later, Firefox ESR version 31.0 or later, or iOS version 9.0 or later, Secure Socket Layer (.SSL.) technology protects User Data using both server authentication and data encryption. These technologies help ensure that User Data is safe, secure, and only available to the User to whom the information belongs and those to whom the User has granted access. The Company hosts its Web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. FACS also offers enhanced security features within the Services that permit Users to configure security settings to the level they deem necessary. Users are responsible for maintaining the security and confidentiality of their FACS usernames and passwords.

Because the Company uses the Services to maintain Data About FACS Users, this information, which is stored in the Services, is secured in the same manner as described above for User Data.

11. Changes to this Privacy Statement

FACS reserves the right to change this Privacy Statement. FACS will provide notification of material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) days prior to the change taking effect.

12. Contacting us

Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to FACS Privacy by emailing support@facsware.com or by mail:

FACS Privacy
142 Sansome Street, Suite 610
San Francisco, CA 94104